Outreach Rescue uses a grading system to measure the effectiveness of courses, teaching, resources and services to maximise effective use of resources when reviewing and improving all aspects of our services to customers.
These are as follows:
| Grading | Service delivery, resources, course provision | Observation of Teaching and Learning |
| Grade 1Excellent
Low Risk Green |
Many strengths, including significant examples of sector-leading practice. | No further observation for 2 years. Tutor may be asked if new or training tutors may come to visit their sessions and observe good practice in teaching and learning and/or support them in a mentoring capacity |
| Grade 2Good
Medium Risk Amber |
Many strengths and no important areas requiring significant improvement. | No further observation for that year. Staff Development suggested to encourage Professional Development |
| Grade 3Adequate
High Risk Red |
Strengths outweigh areas for improvement. | Additional observation in that year. Staff Development agreed to address specific weaknesses |
| Grade 4Unsatisfactory
High Risk Red |
Important areas for improvement outweigh strengths. | Re-observation within 3 months to monitor progress and then every 6 months. Appropriate support and Staff Development put in place with mentoring by experienced tutor and line manager |